Charlotte begins with a 1.5-hour home visit, observing the baby's sleep patterns and sleep environment, interacting with the baby to understand their personality, and providing personalized advice. She can also explain things to grandparents or domestic helpers.

Following this, there is a 3-week one-on-one follow-up period where parents can choose to follow up via WhatsApp or have a 10-minute phone conversation every working day.

Based on past experiences, families who choose this program typically see significant improvements in less than 10 days.